Gfl2 Privacy Policy — Personal Data Protection for Malaysian Users
This Privacy Policy explains how the gfl2 platform collects, processes, stores, and protects the personal information of Malaysian users. We are committed to respecting your privacy at all times.
Last updated: 2026
1. Information We Collect
To deliver a fully functional and secure service, the gfl2 platform collects several categories of information from users. This collection is carried out transparently and solely for the purposes stated in this policy.
Account Information
When you register an account on gfl2, we collect your Malaysian phone number as the primary account identifier. Any additional profile information you voluntarily provide — such as a preferred name and language preference — is also stored as part of your account data.
Device & Browser Information
The platform automatically records technical information when you access gfl2, including device type, operating system, browser type and version, screen resolution, and IP address. This data is used to ensure the platform functions correctly on your device and to identify technical issues.
Payment Information in Malaysian Ringgit (MYR)
To process deposit and withdrawal transactions in MYR (RM), we record transaction details including the amount, payment method used (FPX, TNG eWallet), and transaction time. We do not store your full bank account or card details — this information is processed directly by payment providers using end-to-end encryption.
Cookies & Usage Data
We use cookies and similar tracking technologies to store session preferences, maintain login state, and analyse platform usage patterns in aggregate. Session cookies expire when you close your browser, while persistent cookies help the platform remember your preferences for future visits.
2. How We Use Your Information
Information collected by the gfl2 platform is used exclusively for the following purposes and will not be used for any other purpose without notifying users:
- Account Management: Verifying user identity during login, processing password recovery requests, and maintaining account security.
- Transaction Processing: Verifying and recording deposit and withdrawal transactions in MYR (RM) to ensure their accuracy.
- Platform Improvements: Analysing aggregated, anonymised usage data to understand how users interact with the platform and drive continuous improvements.
- Security & Fraud Prevention: Identifying suspicious activity patterns, preventing unauthorised access, and protecting the integrity of the gfl2 platform.
- Customer Support: Using account information to verify user identity when they contact the support team and to resolve issues efficiently.
- Service Communications: Sending account-related notifications, important security updates, and relevant service information through the channels you have consented to.
The gfl2 platform does not user data for any third-party advertising purposes or commercial analytics unrelated to platform operations.
3. Data Storage & Security
Encryption & Technical Protection
All data transmitted between a user's device and gfl2 servers is protected by industry-standard SSL (Secure Socket Layer) encryption. This means your information cannot be read by third parties during transmission. You can verify this protection by looking for the padlock icon in your browser's address bar when using the platform.
Data stored on gfl2 servers is protected by strict access controls. Only specifically authorised personnel with a legitimate operational need can access user data, and every such access is logged for internal audit purposes.
Data Retention Period
Active account data is retained for as long as the account remains active. Once an account is closed at the user's request, personal data not required for financial record-keeping or legal compliance purposes will be deleted within a reasonable timeframe. Financial transaction data may be retained for a longer period in accordance with applicable legal and accounting requirements.
Third-Party Data Sharing
The gfl2 platform does not sell, rent, or share users' personal data with third parties for commercial purposes. Data sharing only occurs in three limited situations: (1) with payment service providers used to process MYR transactions, and only the minimum necessary information; (2) when required by law or a valid court order; and (3) in security emergencies to prevent fraud or serious threats to the platform or its users.
4. User Rights Over Personal Data
As a gfl2 platform user, you have several important rights regarding your personal data. These rights can be exercised by contacting our support team through the channels listed in the final section of this policy.
Right of Access
You have the right to request a copy of the personal data we hold relating to your account. Your request will be processed within a reasonable timeframe once your identity has been verified through our standard verification process.
Right to Rectification
If you find that the personal data we hold is inaccurate or out of date, you may request a correction through your account settings or by contacting customer support. We will update the information within a reasonable timeframe.
Right to Erasure
You may request account closure and deletion of your personal data by contacting the gfl2 support team. Please note that data deletion may not be immediate in certain circumstances due to financial record-keeping and applicable legal compliance requirements.
Cookie Controls
You can manage cookie settings through your browser preferences. However, blocking all cookies may affect the functionality of certain gfl2 platform features, including automatic login verification. Third-party cookies related to platform analytics can be restricted via browser settings without affecting core platform functionality.
5. Policy Changes & How to Contact Us
Privacy Policy Updates
The gfl2 platform reserves the right to update this Privacy Policy from time to time to reflect changes in data management practices, legal requirements, or new platform features. When significant changes are made, we will display a clear notice on the platform and update the "Last updated" date at the top of this page.
Your continued use of the gfl2 platform after a policy update is published constitutes your acceptance of the revised policy. It is the user's responsibility to review this page periodically.
Contact Support Team
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data on the gfl2 platform, please get in touch with us:
- Support email: [email protected]
- Through the in-platform support channel (after logging in to your account)
For general enquiries about the platform, visit the FAQ we provide answers to the most frequently asked questions about privacy, account management, and data security. We aim to respond all privacy-related enquiries within a reasonable timeframe.
Your Data is Safe. Your Experience Starts Here.
The gfl2 platform puts the privacy of Malaysian users first at every level. Register a free account today and enjoy entertainment with full confidence that your data is protected.